Frequently Asked Questions

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Please bring your ID, insurance card, medication list, and any questions you may have. We want you to feel prepared and supported during your visit. 

Yes. We reserve same-day appointments each day to accommodate your needs—without the long wait times often found elsewhere.

We recommend calling early, as these spots fill quickly. Whether you need care for a minor illness, a wellness visit, or something in between, we do our best to get have you seen promptly. 

Not in a rush? No problem—your timeline matters. We’ll schedule you as soon as possible without requiring months of waiting to establish care. 

Appointment length varies depending on your needs. We offer everything from quick sick visits to extended wellness or chronic condition management visits.

Your visit is centered around you. We take time to understand your concerns and goals—without rushing you or pushing unnecessary services. 

No membership is required to receive high-quality, patient-centered care. 

Absolutely.  We offer individualized weight management and lifestyle support, including nutrition guidance, exercise recommendations, and medication options when appropriate. 

Treatment plans are personalized and based on your health history, goals, and risk factors. 

Yes. We provide in-house lab draws for your convenience.

Whenever possible, we encourage having labs completed before your appointment so we can review results with you during your visit. 

We understand that unexpected situations can arise. If you need to cancel or reschedule your appointment, please notify our office as soon as possible. This allows us to offer the appointment time to another patient in need.

 You may contact us by calling and leaving a voicemail message, submitting a request through the Contact Us link on our website, or sending a message through the patient portal.

We maintain a zero-tolerance policy for recurring missed appointments without prior notice. 

Patients who fail to arrive for a scheduled appointment without contacting the office in advance may be subject to dismissal from the practice or restricted scheduling privileges. 

Referral requirements depend on several factors, may include but not limited to the specialty and reason for referral and your insurance plan.

We coordinate specialty referrals and provide the necessary documentation, as necessary. 

Please note if you have SD Medicaid, this referral process may require a face-to-face visit. We invite you to contact our office to discuss any questions you may have.

We work closely with specialists to ensure continuity of care and timely follow-up. 

Some medications require an appointment or follow-up visit to ensure safety and appropriate monitoring.

Our staff will advise you if a visit is needed before refills can be issued. 

Prescription refills can be requested by contacting the office or through the patient portal.

Please allow adequate notice for refills, especially for maintenance medications.